Frequently Asked Questions

  • How do I ship my jewelry to you?

    First, select a shipment method. You may request packing materials and a prepaid USPS shipping label be sent to you, print a prepaid UPS label for your own shipping envelope, or print a label for sending via United States Postal Service. It's your choice! Then, affix the label to the package, place your items and the Submission Form inside your shipping envelope or plastic shipping bag (available at any UPS shipping location or post office), seal it, and send it. If you've chosen UPS, click here to locate your nearest UPS shipping location.
  • Does it cost me anything to send you my jewelry?

    No! All Shipping charges and $250 of insurance is paid by Cash For Gold if we issue the shipping label or send you a Gold Track Kit.
  • I'm not in a hurry. Can you send me everything I need by mail?

    Of course we can. Just select, "Mail me a free Gold Kit" on the Cash For Gold Get Started form.
  • What if I'm not ready to send my jewelry right now?

    You're under no obligation, if you decide to not send your jewelry right away, your shipping label or Gold Track Kit is valid for 30 days. So feel free to continue searching your home for additional items you would like to sell for cash.
  • How will I know if Cash For Gold received my package?

    Using a login and password that you will select during checkout, you can log into your account at any time. There, you'll see status updates relating to your package, as well as any tracking numbers.
  • Can I send my gold by mail or another carrier?

    If you choose not to use one of our prepaid shipping methods, please send your items to our order processing center: UJB LLC
    Order Processing
    21800 Town Center Plaza
    Suite 266A
    Sterling, VA 20164
    Be sure to include our Client Submission Form
  • How does Cash For Gold calculate the value of my gold jewelry?

    Cash For Gold calculates the value of your gold jewelry primarily based on these factors:
    The price of gold as quoted by the London afternoon fixing on the day of settlement.
    The karat content of your gold which is a percentage of 24 karat:10kt is 41.6%; 14kt is 58.3%; 18kt is 75% gold.
    The actual weight of your gold items.
  • How will I be paid?

    You will be paid by Company Check. Other forms of payment can be arranged. Please contact us for additional information.
  • Can I find out how much I'm going to be paid before you pay me?

    Yes, United Jewelry Buyers created Cash For Gold so you can see your settlement in advance. We'll contact you by email or telephone to let you know your settlement is ready. You have 24 hours to log onto Cash For Gold and see your settlement.

    Our policy is to issue payments within 24 hours of processing so if we don't hear from you, after 24 hours we will process your payment.
  • What if I'm unable to access the internet? Will I still get paid within 24 hours?

    Yes. Our policy is to issue payment according to the payment method you selected within 24 hours of processing.
  • What if I'm unhappy with the amount of my settlement?

    Notify us within 10 days of the date printed on the check via Email or by phone at 888-381-3715. You must return the un-cashed check within 5 days. Cash For Gold will ship your items back to you via the shipping method of our choice.

Disclaimer: All "Offer Accepted" items are immediately put into our system for processing. All "Immediate Pay" items will be held for a minimum of 10 days from date of payment sent, if client requests transaction to be canceled UJB should be notified payment returned within those ten days. Reminders will be sent in effort to ensure proper return. Any items not claimed will be subject to sale or disposal.

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